Know More about Verizon Customer Service
Verizon is a company engaged in customer service. Its
main office is located at 140 West Streest New York.
It is a leader in providing broadband and wireless
communication innovations to business, wholesale
customers, government and the mass market. Verizon
Wireless serves over than 67 million clients
nationwide (primarily Europe and United States of
America). It is a Dow 30 company with a workforce of
about 232 thousand as of the first quarter of 2008.
This article will give you more information about
Verizon Communications Inc.
Verizon’s services include Verizon Telecom and Verizon
Business. Verizon Telecom gives customers around the
world the benefits of entertainment and information
services and converged communications through the most
advanced fiber optic network. Verizon Business on the
other hand delivers seamless and innovative business
solutions to customers worldwide.
Verizon also achieved numerous distinctions. A recent
survey conducted by the Customer Respect Group
revealed that Verizon website is ranked as the No. 1
among the websites of ten telecommunications
providers. This is achieved by offering customers with
gratifying set of web tools for executing their
business with some other companies.
Verizon’s operations rooted from a long history of
commitment to respect and integrity. The company has a
Code of Conduct containing the corporation’s
commitment to certain values and standards. The goal
of the company is to be the best brand in
communications through making and keeping their
promises to their communities, employees, shareholders
Being a service business, Verizon has the ability to
understand and answer the needs of the customers.
Because it caters to different countries, different
people with different languages are also being
catered. Want to know how they do it? They have the
Multilingual National Centers which are responsible
for the service and sales to small businesses and
consumers in their own languages such as Spanish,
Mandarin, Cantonese, Russian, and Vietnamese. Because
many tell they prefer talking to someone with the same
dialect as theirs, Verizon created the center to have
good customer relationship.
Another proof of Verizon’s good customer service is
the provision of 2 centers for customers with
disabilities. The centers provide services for
customers with hearing, vision and motion impairments.
Verizon centers are available nationwide. Their teams
of employees having diversed background are really
committed in meeting the needs of customers with
According to the 2008 first quarter report, Verizon
Communications Inc. continues to have strong
operational results quantifiable through its sales.
The company continues to lead the telecommunications
industry in key metrics. Verizon’s Wireline business
also has a strong sales growth in global strategic
business and domestic FiOs services.
Verizon proves to be financially capable with regards
to its earnings. The consolidated operating revenues
last year amounted to 93.5 billion dollars. It has 57
cents in diluted EPS (earnings per share) for the
first quarter of 2008 alone. This is an increase from
last year’s 51 cents earnings per share.
The distinctions and financial returns are fruits of
an excellent customer service being provided by the
Verizon Company. But this cannot stop here. Customers
are changing and evolving so the service industry must
keep their pace. As Ivan Seidenberg, CEO and Chairman
of Verizon states, the company continues to return
value to its shareholders. They maintain their
leadership in wireless industry through development
initiative and introduction of enterprise services.